Prevention of Sexual Harassment & Bullying Conduct for California Managers (2020 Edition)
Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish
This course fulfills the minimum training requirements for managers (leads and above) mandated by California AB1825 (Prevention of Sexual Harassment) and AB2053 (Abusive Conduct), SB396 (2018 updated requirement covering sexual orientation, gender identity and gender expression) and SB1343 (2019 updated requirement that this training is for CA employers with 5 or more employees).
This live, instructor-led training course will use videos, role-play, case studies and quizzes to guide Human Resources and Management personnel in the discussion of:
The Prevention of Sexual Harassment, Bullying and Retaliation
The legal definitions and laws covering this topic
Bullying & Retaliation
Gender Identity, Gender Expression & Sexual Orientation
Manager, Employer and Employee responsibilities
The effects of Harassment, Bullying & Retaliation
Bystander Intervention
Reporting – to whom and by when?
Best practices for accepting and handling complaints
How to use company culture to create a respectful environment
Unconscious Bias, Diversity & Inclusion, and Civility Workshop (May be combined in a bundle with Prevention of Sexual Harassment at a reduced price)
Duration: 4 hours
For: Senior Leaders, Directors, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English
Basics of Unconscious Bias
Diversity & Inclusion
Civility In Action
How this ties to Business Results
Management 101: Transition from Employee to Supervisor/Manager
Duration: 2.5 hours
For: New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads or as a Refresher Course
Languages: English and Spanish
This training provides tools that can be immediately used to boost credibility, establish authority and earn respect. We will cover topics such as:
Respect versus Power
Communicating Up and Down the Ladder
Delegation
Time & Information Management
Managing Stress
And much more….
Management 102: Complex Problem Solving
Duration: 2.5 hours
For: Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads or anyone who needs to figure out why something isn’t working and fix it
Languages: English and Spanish
What is the management or personnel problem you want to solve, the challenge you want to address or the process you want to improve? Using the RECCE Toolkit®, this course provides various methods to proceed from analysis to solution:
R – Root Cause Analysis
E – Evaluate Options
C – Consider Options and Flowchart Consequences
C – Make the Choice and Communicate it
E – Execute it
Management 103: A Practical Exercise in Decision Making
Duration: 1 hour
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish
The most effective managers manage themselves and the people they work with so that both the people and the organization profit from their presence. Using Devorah’ variation on the Marshmallow Challenge, we will approach decision-making with new lenses:
Critical Thinking – is this really a good idea?
No single right answers
Form a quick plan
Prototype – Experiment early and often
Information + Process = Success
End-goal focus
Management 104: Performance Management
Duration: 2-3 hours (see optional topics below)
For: Managers, Supervisors, Mayordomos, Forepersons and Crew Leads or as a Refresher Course
Languages: English and Spanish
This training provides tools that can be immediately used to improve employee morale and bring cohesion to a department in need of structure.
We will cover topics such as:
What is Performance management?
Coaching and developing action plans (optional)
Conducting employee issue investigations
Disciplinary process
Introduction to Individual Development Plans (optional)
The importance of documentation
Completion of documentation
Tailored to YOUR company’s processes!
Management 105: Basic Project Management for Managers
Duration: 3 hours
For: Current and New Managers, Supervisors and anyone asked to lead a project
Languages: English
Do you want to introduce some organization to the chaos of projects? In this course we will introduce your team to the basics of project management, such as:
What is Project Management?
Common pitfalls and factors affecting project success
5 Process Groups – Initiation, Planning, Executing, Monitoring, Closing
9 Knowledge Areas – Key Management Areas across the Process Groups
Constraints – Time, Scope and Cost Trade-offs
DMAIC – for reducing defects
Glossary of most useful terms
Management 106: Presentation Skills Training or Workshop
Duration: 2 hours as training or 4-6 hours as a Workshop (pending size of group)
For: Management, Supervisors, Mayordomos, Forepersons, Crew Leads and Subject-Matter-Experts that need to present
Languages: English (can do in Spanish upon request)
Giving a presentation can be super stressful, especially for a new manager. Learn how experienced presenters make it look so easy! Topics covered include:
How to Create a Presentation
Make your message memorable with stories
Plan how you will deliver it
Data + engaging info
How to be engaging on stage
Photos, illustrations, slides or not
Practice, Practice, Practice!
Ideas, stories and passion cover bloopers
Workshop: After a 2-hour training, participants will have one hour to create a 5-7 minute presentation. Each participant will present to the group and receive instant instructor feedback and coaching for improvement
Management 107: Systems Thinking for Business Results
Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English
This course will cover what Systems Thinking is, why and when we should use it, and tools to develop interventions, shifts, policies or procedures that will help the organization to become more effective, such as:
Process thinking versus Systems Thinking
Diagnostic tools and a Disciplined approach
Observing & identifying patterns of behavior over time
Understanding the drivers of current events and patterns
Understanding and changing unhelpful structures
Management 108: Personal Productivity – New!
Duration: 2 hours
For: Literally anyone
Languages: English and Spanish
In this course, we will cover the following:
Spinning plates and the myth of multitasking
Beware the marauders!
Playing fort
Filter the inputs to find the lead bowling pin
The 80/20 principle
Reshuffle
Learn to say NO
Handouts and exercises to clarify and reinforce each person’s best productivity time
Leadership 101: Emotional Intelligence
Duration: 2.5 hours
For: Owners, Senior Leaders, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English (Spanish upon request)
In this course, we will learn about Emotional Intelligence (EI), which is the ability to understand, assess and manage our own emotions and to understand and positively impact those around us. Having EI is essential to being a great leader and is an indicator for success.
In this course we will cover : The Four Core Skills of Emotional Intelligence
Self Awareness
Self-Regulation
Social Skills
The Power of Relationships
Leadership 102: Leadership that Inspires Employee Performance
Duration: 2 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish
Be the leader that guides employees to achieve peak performance.
In this course we will cover:
Time for Strategic Focus
Being Proactive versus Reactive
How To Create Trust
Let them Fail
Motivation
Accountability
Leadership 103: Employee Productivity Workshop for Leaders – New!
Duration: 2 hours
For: Owners, Leaders, Managers, Supervisors, Foremen, Mayordomos
Languages: English & Spanish
In this workshop, using a framework of positive leadership components, leaders, managers and others will use a consultative strategy to guide different types of employees to productivity and teamwork
In this course we will cover:
Positive Leadership Components
Strategies for leading and managing different employee types
A Consultative Approach to Best Practices for Employee Productivity & Teamwork
Leadership 104: Using Thought Leadership to Make a Difference
Duration: 2 hours
For: Owners, Senior Leadership, Senior Managers, Human Resources
Languages: English (Spanish upon request)
In business, we make decisions based on available data & best practices. Use Thought Leadership as an educational tool to add value at work and beyond
In this course we will cover:
What is Thought Leadership?
Who can be a Thought Leader?
Why be a Thought Leader?
Your personal brand, your voice, and your niche
Bringing Value to your Company
Sharing your innovations and ideas publicly – how and where
Leadership 105: Leadership for Women
Duration: 2-3 hours (see optional topics below)
For: Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads (all genders can benefit from this course)
Languages: English
Being a woman in leadership comes with challenges. In some environments it may require extra effort, hustle, a thick skin and adoption of a few behaviors not typically associated with women. In this course we will break down how to successfully forge your own path to authentic leadership.
Topics covered include:
How others see us
My own leadership brand
Courage to Succeed
Assertiveness
Overcoming labels
Navigating in a male-dominated space
Take more Risk and Own your Power
Opportunities & Career Development
Negotiation Skills Workshop
Duration: 4 hours, consisting of two-hours of lecture, one-hour practice with a partner, and one-hour in front of the group (each takes turns) with immediate instructor feedback
For: Leaders, Managers, Salespersons, Supervisors
Languages: English
In business we frequently find ourselves in the position to negotiate on our own behalf or on behalf of our organizations. In this course we will cover information that will help to prepare the manager/leader/negotiator to reach the best possible outcome
Topics covered include:
What is Negotiation?
Transactional versus relational negotiations
How to negotiate from a lower power position
Preparation for a Negotiation – Planting the seeds, doing due diligence & knowing our limitations
Skills needed in Negotiation
How displays of emotion change the negotiation dynamic
How to become proficient in negotiation
Using the MESO – (Multiple Equivalent Simultaneous Offers) Technique to create value
Communication strategies during the formal negotiations
Making a deal with the end in mind
What to do if we can’t agree
When the deal is done
Using Multiple Offers Case Study (created with input from client) for partner and group activities to demystify the negotiation process