Course Descriptions – Leadership and Management Training

Prevention of Sexual Harassment & Bullying Conduct for California Managers

Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish

This course fulfills the minimum training requirements for managers (leads and above) mandated by California AB1825 (Prevention of Sexual Harassment) and AB2053 (Abusive Conduct), SB396 (2018 updated requirement covering sexual orientation, gender identity and gender expression) and SB1343 (2019 updated requirement that this training is for CA employers with 5 or more employees). 

This live, instructor-led training course will use videos, role-play, case studies and quizzes to guide Human Resources and Management personnel in the discussion of:
The Prevention of Sexual Harassment, Bullying and Retaliation
The legal definitions of each
The laws that pertain to each
Each managers’ and management’s legal responsibilities for each
The effects of each on the employees and the organization
Reporting – to whom and by when?
Best practices for accepting and handling complaints
How to use company culture to create a respectful environment

Management 101: Transition from Employee to Supervisor/Manager

Duration: 2.5 hours
For: New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads or as a Refresher Course
Languages: English and Spanish

This training provides tools that can be immediately used to boost credibility, establish authority and earn respect. We will cover topics such as:
Respect versus Power
Communicating Up and Down the Ladder
Delegation
Time & Information Management
Managing Stress
And much more….

Management 102: Complex Problem Solving

Duration: 2.5 hours
For: Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish

What is the management or personnel problem you want to solve, the challenge you want to address or the process you want to improve? Using the RECCE Toolkit®, this course provides various methods to proceed from analysis to solution:
R – Root Cause Analysis
E – Evaluate Options
C – Consider Options and Flowchart Consequences
C – Make the Choice and Communicate it
E – Execute it

 

Nimble Management: A Practical Exercise in Decision Making

Duration: 2 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English and Spanish

The most effective managers manage themselves and the people they work with so that both the people and the organization profit from their presence. Using the Marshmallow Challenge, we will approach decision-making with new lenses:
No single right answers
Form a quick plan
Prototype – Experiment early and often
Assumptions
Success = Process and ideas
Specialized skills + Facilitation skills
End-goal focus

Basic Project Management for non-Project Managers

Duration: 3 hours
For:  Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English

Do you want to introduce some organization to the chaos of projects?  In this course we will introduce your team to the basics of project management, such as:
What is Project Management?
Common pitfalls and factors affecting project success
5 Process Groups – Initiation, Planning, Executing, Monitoring, Closing
9 Knowledge Areas – Key Management Areas across the Process Groups
Constraints – Time, Scope and Cost Trade-offs
DMAIC – for reducing defects
Glossary of most useful terms

Presentation Skills for New Managers and Supervisors

Duration: 2 hours
For:  Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English

Giving a presentation can be super stressful, especially for a new manager. Learn how experienced presenters make it look so easy! Topics covered include:
Make your message memorable with stories
Plan how you will deliver it
Data + engaging info
How to be engaging on stage
Photos, illustrations, slides or not
Practice on experienced presenters
Ideas, stories and passion cover bloopers
Avoiding the presentation killers

Critical Thinking

Duration: 2 hours
For:  Managers, Supervisors, Mayordomos, Forepersons, Crew Leads
Languages: English

The ability to think critically allows us to reflect on the information that is presented to us and to decide whether it should be accepted as a valuable idea or whether there are alternate/better solutions. It is a game changer for businesses when employees that can think critically and provide recommendations to management.
In this course we will cover:
Definition of Critical Thinking
7 Strategies to Think Critically
Weighing the Obligations
Consequences and Probability
Moral Dilemmas
Critical Thinking Case Study

Systems Thinking for Business Results

Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English

This course will cover what Systems Thinking is, why and when we should use it, and tools to develop interventions, shifts, policies or procedures that will help the organization to become more effective, such as:
Process thinking versus Systems Thinking
Diagnostic tools and a Disciplined approach
Moving from observation to identifying patterns of behavior over time Understanding the drivers of those events and patterns
Understanding and changing structures that are not serving us well (including our own mental models and perceptions)

Leadership 101: Critical Skills for Resonant Leadership

Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English

In this course, we will learn about Emotional Intelligence (EI), which is the ability to understand, assess and manage our own emotions and to understand and positively impact those around us. Having EI is essential to being a great leader and is an indicator for success.
Leaders achieve and sustain resonant leadership by developing the Four Core Skills of Emotional Intelligence which we will cover:
Self Awareness
Self-Regulation
Social Awareness/Skills
Relationships

Leadership 102: Leadership that Inspires Employee Performance

Duration: 2.5 hours
For: Owners, Human Resources, Managers, Supervisors, Mayordomos, Forepersons and Crew Leads
Languages: English

Be the leader that guides employees to achieve peak performance. In this course we will cover:
Time for Strategic Focus
Proactive versus Reactive
Be Present – and Create Trust
Let them Fail
Motivation
Accountability

Leadership for Women

Duration: 2.5 hours
For:  Current and New Managers, Supervisors, Mayordomos, Forepersons and Crew Leads (all genders can benefit from this course)
Languages: English

Being a woman in leadership comes with challenges. In some environments it may require extra effort, hustle, a thick skin and adoption of a few behaviors not typically associated with women. In this course we will break down how to successfully forge your own path to authentic leadership.
Topics covered include:
How others see us
My own leadership brand
Courage to Succeed
Assertiveness
Overcoming labels
Navigating in a male-dominated space
Taking More Risks
Opportunities & Career Development
Negotiating
Make Yourself Heard
Stop apologizing
Work-Life Balance
Mentoring
Biases, Pay Gap, the Changing Face of Leadership