Course Descriptions – Employee Training

Prevention of Sexual Harassment & Bullying, Employee version

Duration: 1.5 hours
For: Non-supervisory employees
Languages: English and Spanish

This course fulfills the minimum training requirements for non-supervisory employees mandated by California AB1825 (Prevention of Sexual Harassment) and AB2053 (Abusive Conduct), SB396 (2018 updated requirement covering sexual orientation, gender identity and gender expression) and SB1343 (2019 updated requirement that this training is for CA employers with 5 or more employees) and SB1300 Bystander Intervention training.

This live, instructor-led training course will use videos, role-play and quizzes to guide employees in the discussion of:
The Prevention of Sexual Harassment, Bullying and Retaliation
The legal definitions of each
The laws that pertain to each
Employee responsibilities for each
The effects of each on the employees and the organization
Bystander Intervention
Reporting complaints

Building Hi-Impact Communicators

Duration: 2 hours
For: Non-supervisory employees
Languages: English and Spanish

Learn the basics of how to be star communicators. In this course, we will discuss:
Levels of Listening
Using Questions to Uncover Underlying Information
Communication Preferences vs. Styles
Knowing your Audience’s Communication Preferences
Knowing what’s appropriate for different audiences
Does grammar and spelling still matter?
Generational preferences
Backup claims with facts, not feelings
Structure your communication from Desired End Results
Slow Down, Pause, Smile, Conclude

Getting the Most Out of Your Time

Duration: 2 hours
For: Non-supervisory employees
Languages: English and Spanish

With so many tasks and deliverables, how can we feel good about the choices of what we decide to do? In this course we will cover:
Stopping the Loops
Being Your Own Gatekeeper for Inputs
What is on my Plate? What is on Yours?
How to Decide What to Do Next
Making a Plan for Next Actions
Follow Through

Group Dynamics (Work Well with Others & Manage Conflict)

Duration: 2 hours
For: Non-supervisory employees
Languages: English and Spanish

It’s always interesting how different types of people thrown together in a company must learn how to work well together. The good news is, it’s Possible! In this course we will cover:

Being an Impostor (a good thing)
Working with “interesting” types of people
Collaboration and Teamwork
Sticky (good and bad) Communications
Overcoming Failures & Learning from Mistakes
Things Better Left Unsaid and Undone
How to Prevent, Resolve and/or Stop Conflict
Mindfulness Exercises to Shift our Awareness

Managing Customers’ Expectations

Duration: 2 hours
For: Non-supervisory employees
Languages: English and Spanish

Do you want to decrease employee stress, customer irritation and the financial consequences of trying to make things ‘right’ after an error? In this course, using examples from your own business, we will cover:

Setting the Proper Expectations In Advance
Know what is a NO and what is a YES
Why Do We Avoid Saying No?
Consequences of Not Saying No
Best Way to Avoid Misunderstandings with the Customer
Strategies to Say No
Strategies to Deliver Bad News
Role-Play Handout and Practice